Help & Reference
Quick answers and resources when you need help with Sent.
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❓ Common Questions
Answers to frequently asked questions
🚨 Troubleshooting
Problem → Solution format for common issues
💬 Contact Support
Get help from our team
Quick Reference
| Resource | Link |
|---|---|
| Error Codes | Error Catalog |
| API Reference | API Documentation |
| SDKs | SDK Guides |
| Glossary | Terms & Definitions |
| Changelog | Platform Updates |
Search by Error
Common errors and quick fixes:
| Error | Quick Fix |
|---|---|
401 Unauthorized | Check API key |
429 Rate Limited | Implement backoff |
Template not approved | Check template status |
Insufficient balance | Add payment method |
Support Channels
Self-Service
- Documentation - Comprehensive guides
- API Reference - Endpoint details
- Error Catalog - Error codes
Community
- GitHub Discussions - Community Q&A
- GitHub Discussions - Technical questions
Direct Support
- Email: support@sent.dm
- Response Time: 24-48 hours (Starter/Growth), 8-12 hours (Scale), 2-4 hours (Enterprise)
Submitting a support ticket? Include your request ID, timestamp, and code snippet (with API keys removed) for faster resolution.