Account Setup
Complete your account setup and KYC verification to unlock full access to the Sent platform.
What you'll accomplish: Create account → Verify identity → Complete KYC → Set up billing
⏳ Time required: ~10 minutes
Not ready to commit yet? You can try Sent without KYC — just a verified email and phone number gets you API access, 6 pre-built templates, and 500 sends/day. Come back here when you're ready for custom templates or your own sender number.
Prerequisites
- Business email address
- Business registration details
- Government-issued ID or business documents (for some countries)
- Payment method (credit/debit card)
KYC Process Overview
Create Your Account
- Visit app.sent.dm/sign-up
- Enter your business email address
- Check your email for the magic verification link
- Click the link to verify your account
The verification link expires after 24 hours. If it expires, you can request a new one on the login page.
Verify Your Phone Number
After clicking the magic link, you will be prompted to verify your phone number via WhatsApp.
- Complete the bot challenge on the verification page
- Enter your phone number to receive a verification code via WhatsApp
- Enter the code to confirm your number and continue
Make sure you have WhatsApp installed and accessible on the phone number you provide.
Start KYC Verification
From your Sent Dashboard, click the "Start Verification" button to begin KYC.
KYC (Know Your Customer) verification is required to:
- Comply with messaging regulations
- Prevent fraud and abuse
- Unlock full platform access
Business Contact Details
Fill in your business contact information:
Required information:
- Business name
- Contact email
- Business phone number
- Business address
Business Details
Provide your business registration information:
Required information:
- Business registration number
- Legal business name
- Business type/structure
- Industry category
Select Destination Countries
Choose the countries you plan to send messages to:
- United States - For US-only messaging
- Global - For worldwide messaging
- Selected Countries - Choose specific countries
Some countries require additional compliance documents. See the table below for requirements.
Country-Specific Requirements
| Country | Required Documents |
|---|---|
| Australia (AU) | Utility Bill |
| Belgium (BE) | Proof of Local Address, Passport, Business Registration Certificate |
| Poland (PL) | Proof of Local Address |
| South Africa (ZA) | Proof of Local Address |
| Sweden (SE) | Proof of Local Address |
| Thailand (TH) | Proof of Worldwide Address, Business Registration Certificate |
| United Kingdom (UK) | Proof of Local Address |
Messaging Use Case
Select your messaging use case and campaign details:
Common use cases:
- Authentication - 2FA, OTP, password resets
- Notifications - Order updates, shipping alerts
- Marketing - Promotional campaigns
- Customer Service - Support messages
- High Volume - Multiple use cases
Use the "Suggest" button to automatically fill campaign details based on your use case.
Set Up Billing
Add your payment method:
Payment options:
- Credit/debit card (Visa, Mastercard, American Express)
- Pre-load account credits (optional)
You can use the "Use Business Address" button to copy your business address to billing.
Submit Your Application
Review all details and submit your KYC application:
Timeline: Usually approved within a few hours, sometimes minutes. You'll receive an email confirmation.
While verification is processing, you can continue with channel setup to save time.
What's Next?
Once your KYC is approved:
- Set up your channels - Configure SMS and WhatsApp
- Create your first template - Prepare message content
- Send your first message - Make your first API call
Troubleshooting
KYC rejected? Common reasons:
- Incomplete business information
- Mismatched business registration details
- Missing required documents for selected countries
Contact support@sent.dm with your application ID for assistance.